Returns & Exchanges

Due to the perishable nature of our bao buns and food products, we offer a satisfaction guarantee to ensure you receive only the highest quality dining experience. If your order is incorrect or damaged upon arrival, please contact our support team within 24 hours of receipt.

1

Document the Issue

Take clear photos of the damaged items or the incorrect portion of your order immediately upon delivery.

2

Contact Support

Email our team at [email protected] with your order number and the photos attached to initiate a claim.

3

Internal Review

Our kitchen and logistics team will review your request within 48 hours to determine if a refund or redelivery is appropriate.

4

Resolution Delivery

Once approved, we will either process a full refund to your original payment method or ship out a fresh replacement order at no cost.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing